Unified Communications

Unified Communications (UC) is the seamless integration of voice, presence, chat, data, applications, and other technologies that help to dramatically improve your communication processes and business productivity. Our software and services enable you to access your account and seamlessly incorporate our high-value cloud communication services, including:

  • Teams
  • Hosted PBX and VoIP
  • Mobile
  • Contact Center and IVR
  • Account Manager
  • Integrated Solutions
  • SIP Trunking

Call Management

  • Attended Transfer
  • Auto Attendant Answering
  • Automatic Call Distrib-ution (ACD)
  • Burstable Virtual Call Paths
  • Busy Call Forwarding
  • Call Forwarding
  • Call Hold
  • Call Park
  • Call Queue
  • Call Recording
  • Call Routing Time Frames
  • Call Waiting Indicator
  • Caller ID
  • Caller ID Blocking
  • Caller ID Routing
  • Direct Inward Dialing (DID)
  • Direct Inward System – Access (DISA)
  • Directed Call Pickup
  • Disable Outbound Dialing
  • Do Not Disturb
  • Find Me (Digital Assistant)
  • Forward Calls Locally or – Remotely (via Phone or Web)
  • Incoming Call Blocking
  • Incoming Call Identification
  • Incoming Caller ID Routing
  • Incoming Privacy Screening
  • Listen Live
  • Live Person Answering
  • Multicast Paging
  • No Answer Call Forwarding
  • Office Intercom
  • One Button Redial
  • 1-6 Digit Extension Dialing
  • Outbound Dialing Rules
  • Outgoing Call Blocking
  • Premium Call Reporting
  • Ring Groups
  • Shared Virtual Call Paths
  • Speed Dial
  • Unattended Transfer
  • Voicemail
  • Visual Voicemail
  • Voicemail to Text

Teams

  • Call History
  • Call Recording
  • Calling
  • Chat
  • Enterprise Contacts
  • Meetings
  • Visual Voicemail
  • Voicemail Transcription

Call Conferencing

  • Conference Bridges
  • 3-Way Conference Call

Music on Hold

  • Commercials on Hold (by Phone Number)
  • Music on Hold (Custom or Default)

Attendants

  • Multiple Top-level
  • Auto – Attendants
  • Sub-level Auto Attendants
  • Top-level Auto Attendants (Always On or Time-based)

More Information

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